Frequently Asked Questions

Everything you need to know about your COEUR DE LION experience.

What materials are used in COEUR DE LION jewelry?

Our pieces are handcrafted using premium materials including 316L stainless steel, genuine Swarovski crystals, natural stones like hematite and carnelian, and high-quality freshwater pearls.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental Europe. We offer free standard shipping on all orders over €150. International delivery times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.

Does my jewelry come with a warranty?

Yes, every COEUR DE LION piece comes with a 2-year warranty from the date of purchase covering manufacturing defects. Please retain your certificate of authenticity for any claims.

How should I care for my jewelry to ensure it lasts?

To maintain the brilliance of your jewelry, avoid contact with perfumes, hairsprays, and cosmetics. We recommend removing your jewelry before showering or swimming and storing it in its original silk-lined case.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.